Terms & Conditions
Availability and ordering policy:
For ready-made items, please allow a shipment time of 5-7 business days with standard shipping (in the UK & Europe), or 3-5 business days with express shipping (in the UK & Europe). See International Shipping for more information.
For bespoke and custom pieces, please expect shipment to take between 3-6 weeks, depending on the complexity of the order. Individual arrangements can be made for those who require a piece urgently. We strive to fulfill your order in a timely manner but because all our products are handmade or cast, please be aware that production time can vary.
Out-of-stock items can be prepared for you at no extra cost, but please know that manufacture time can vary. If you have any questions, please email us at firstname.lastname@example.org. Once your order is complete and payment is received, an invoice will be sent to you if remaining payments exist. Please note: if you’re a first-time customer, contact e-mails may appear in your Junk folder.
We appreciate your support of our products. Should any issues arise with your order, we will immediately contact you and work hard to resolve them.
Paying for expedited shipping does not mean that you will receive your goods the next day. See our Availability & Ordering Policy for more information on ordering times.
Our customers’ satisfaction is important to us. If you need your order by a specific date, email email@example.com and we will do our best to accommodate your request.
We insure shipments on all orders. For legal purposes, the value of your shipment is non-negotiable and must directly reflect the cost of the jewellery. For insurance purposes, all orders require a signature upon delivery.
PLEASE NOTE: Customs procedures can delay shipment time.
Occasionally parcels are marked delivered but not received by the customer. This mostly happens when items are posted to work addresses and someone else has signed for them. Please note we cannot refund or replace items that have been delivered. This is why we recommend having jewellery delivered to your home address.
When your order is ready to ship, you will receive an automated email which will include your tracking number.
For international orders, please note that the customer is responsible for any tax, duty or customs fees. We cannot calculate this fee as it varies in each country.
If you are having trouble placing your order, or want to know when you can expect delivery, please email firstname.lastname@example.org. We will do everything we can to help you.
We aim to make our products available globally, but unfortunately we cannot currently ship to all countries. If you are having trouble placing your order, or would like more information about which countries we can and can’t ship to, please email email@example.com.
We want you to enjoy your jewellery for a lifetime, so please follow our care instructions. We recommend removing jewellery before hand-washing, swimming, bathing, or using household cleaning products. Store your jewellery in a velvet-lined box or pouch to prevent scratches.
Returns, repairs and re-sizing
Jampa Designs strives for great service – we want all our customers to be happy with their purchase.
In the case of pieces that are made-to-order, we do not accept returns unless the item is defective or requires repair. If your piece is damaged or defective, please email firstname.lastname@example.org within 48 hours of reception of the piece with a description and photos to arrange repair. We understand there are circumstances that may exceed the 48-hour window and will work with customers to accommodate requests.
Jampa Designs is not responsible for items lost or damaged in transit. When returning a package to us, please include your name and order number. We do not refund shipping costs on return items.
Our rings are standard UK sizes. For size conversions, see the ring size link on our homepage.
Special orders: unfortunately bespoke and custom pieces cannot be returned unless the item is damaged or we processed your order with an error.
We accept PayPal, as well as all major credit cards.
You have a 24-hour window in which to cancel your order. Each piece is hand-made or cast and many are custom pieces: once the production process starts, it cannot be cancelled.